Using the chat
- Click the chat button to open/close. Press ESC to close.
- On desktop you can expand to full screen for a larger view.
- You may see “typing” or “thinking” indicators while the assistant prepares an answer.
- Come back later on the same device to continue the conversation.
Your privacy
To keep the chat reliable and improve support, we may record basic usage (like that a message was sent). We don’t sell your data.
What may be tracked
- That the chat was opened/closed.
- That a message was sent or a reply arrived.
- An anonymous session ID on this device.
- Errors to help us fix issues.
What we don’t track by default
- Your identity (unless you share it in the chat).
- Content outside the chat.
- Precise location.
For details, check the site’s privacy policy or contact support.
Tips for better answers
- Ask one clear question at a time.
- Add helpful details (order number, page link, etc.).
- Mention your language preference if useful.
- For sensitive topics, reach out to a human agent.
FAQ
Can I continue my chat later? Yes, on the same device/browser.
Who sees my messages? The assistant processes them, and support staff may review to help you.
Do you share my data with advertisers? No. Some sites use analytics to understand usage; check the site’s privacy policy.
How do I clear my session? Close the chat and clear site data in your browser.